We deliver to the UK only.
Deliveries to some UK postcodes (Scottish Highlands, Northern Ireland and Cornwall) will incur a surcharge, which is applied automatically at the checkout.
If you have chosen our premium service, delivery should take place the day after we have dispatched. This means orders placed before 12pm should be with you next working day. Those placed after 12pm will be delivered within 2 working days.
The economy delivery service takes 2-3 days to deliver after the dispatch of your products.
Please note that our couriers do occasionally face unforeseen delays in delivery, so we advise leaving extra time between your order and the time at which you’ll need your products.
Delivery is calculated at the checkout once you have entered your desired shipping address.
Delivery cost varies depending on the weight of your product. An average order of two rolls of underlay would be approximately £20 with our Standard Service and £30 with our Premium Service.
To see a full breakdown of delivery charges, please click here.
We use DX Freight for all of our deliveries. DX Freight is a reputable company who fulfil orders in all areas of the U.K.
A tracking link will be emailed to you on the day of dispatch. You will know at this point that your product(s) have been dispatched from our warehouse.
Unfortunately, we are not able to place orders on hold or schedule the delivery of orders for specific dates or date ranges.
All orders placed before 12pm Monday – Friday will be dispatched the same working day. All orders placed after 12pm, or at the weekend, will be dispatched the following working day.
We do not dispatch orders on UK Bank Holidays.
Our couriers will leave a card to inform you of their attempted delivery. They will try and deliver again on the next (working) delivery day. If this second attempt fails, the goods will be returned to our warehouse and you will/may have to pay for another delivery.
We will send a tracking link once your items have been dispatched to avoid failed delivery attempts.
Please check in any designated ‘safe place’ and with neighbours to see if your goods have been left there.
If you are still unable to locate your order, you can contact the courier on the number provided in the tracking link email. They will be able to provide proof of delivery (POD), showing where your items have been left.
If you are still unable to locate the items, please contact our customer services team and we will do everything we can to help.
We usually dispatch products on the day the order is placed. Therefore, we are unable to change the delivery address provided if you have already received a dispatch email or it has already been processed by our warehouse.
If we have not yet processed your order, we will be happy to change the delivery details. Please contact our customer service team.
If you have entered the wrong shipping address, please contact our Customer Service team as quickly as possible in order to notify them of the error.